Downloads, Shipping & Returns

Digital Downloads
Digital orders are processed immediately and you will be directed to a download page. Additionally you will be emailed your download link. This link won't expire, so please keep this email handy for future reference, should you need to download your PDF files again.

If you have any problems downloading your files, please get in touch via email.

Please note for any orders placed before Jan 2025, the digital download link location has moved, as we have migrated e-commerce platforms to Shopify. We are happy to re-supply you with new download links, so please get in touch via email with your order number.

SHIPPING & RETURNS

Returns
As a general rule, we do not accept returns except for damaged goods. All returns will be considered on a case by case basis. Please email us for any return inquiries. 

Shipping
Orders are processed and shipped twice a week. You will receive an email confirmation when your order has shipped. Please email us for any shipping inquiries.

If you do not receive your order within 90 days of delivery as a result of a Burning Wheel Headquarters error during processing, we will cover all shipping costs after reprocessing your order. Otherwise, if we determine the customer is at fault for the shipping error, we will need to be provided with the correct shipping address and the cost of shipping.

If the customer is unwilling or unable to cover the cost of shipping, we will refund the cost of the game(s) upon its return to the warehouse. Please email us for any shipping inquiries.

International Shipping
We ship all international orders via USPS priority flat rate postage. International customers must use the zone rate shipping option. Often, shipping in multiple flat rate envelopes is cheaper for our international customers than shipping all items together in a single flat rate box. If you are an international customer placing a large order please be advised that it may be possible to save on shipping by breaking your order into smaller separate orders. Please be aware that shipping method is auto selected using product weight. The weight limit for an international flat rate envelope is 4lbs. When an international shipping address is entered in the shopping cart the cart will automatically display the total order weight on the shipping method page. Weight information for all of our products can also be found on the individual product information page.